PC support engineers diagnose and solve the problems people have with their PCs. Some PC support experts are often called help desk technicians. They work in call centres and provide users with instructions and tips for troubleshooting phone calls or emails. Others work at the central help desks of companies and retailers, while other support technicians conduct on-site visits to solve PC problems. You may also need to configure or repair computers and related devices, such as printers and word processing software. Because these professionals work so often with clients, it is helpful to have excellent skills.
What does an it support technician do? As a PC support engineer, you are responsible for diagnosing and solving technical problems that affect the proper functioning of PCs. They provide professional advice and support to organisations or individual clients that use PCs. While you are primarily responsible for troubleshooting hardware, peripherals and software applications, you may need to have a basic understanding of network and Internet connectivity. You must be able to work consistently with PC end-users and technical and non-technical employees. As you advance in your career and specialise in your skills, you may need to provide support for systems, end-users and applications after hours.
What training do I need?
There is no academic standard for a career as a PC support engineer. Some companies require a degree in information or computer systems, others only a certificate and sufficient work experience. If you're interested in earning a degree and increasing your chances of gaining employment in the information technology industry, an associate's or bachelor's degree in computer science is often sufficient. Degree programs provide you with an understanding of computer programming, operating systems, data structures, systems analysis and algorithms.
Often requested by employers and arguably as important as formal education is industry certification. Several software vendors, hardware manufacturers and industry-standards organisations offer specialised credentials for computer support specialists. You can earn basic certifications, such as CompTIA's A+ or Network+ credentials, as well as more advanced options, including Microsoft's Certified Systems Engineer or Certified Desktop Support Technician designations, as you gain PC support experience.
Where can I find work?
Public agencies, private organisations, and service centres employ PC support engineers. Some hardware and software vendors hire support engineers who work in a central location to answer calls and emails from individual customers with PC issues. You can also work in a PC retail centre or a third-party organisation that provides help desk services.
Duties:
The technicians of the PC support have to accomplish different tasks, z. B.: Updating old system components and removing viruses. Employees of larger organisations may also be responsible for networking, eg. Server and router. While the responsibilities of PC support engineers are generally similar, some employees work in different systems designed for specific purposes. A PC support engineer who works for software or hardware developers also helps customers with problems with specific products.
With additional experience and training, some PC support engineers can move up to executive or managerial positions. Leaders are responsible for managing PC support staff and company policies. Computer system administrators often create strategies to resolve common customer complaints or technical issues within a particular organisation.
Career prospects and salary information:
According to the BLS, computer support specialists, including technicians and technical support technicians, are expected to grow faster than the 10% average over the period 2018-2028. The average annual salary of these specialists in May 2018 was $ 53,470. The majority of computer support specialists who focused on user support simultaneously earned $ 31,220 to $ 84,510.
Certain positions as PC support engineers require a degree in computer science or information systems, while others may be available for candidates with few IT courses. Some of the most common tasks for a PC support engineer are removing and installing viruses and system updates. Strong customer support skills can be helpful in this career.
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